Privacy Policy

Update date: Ocotober 22, 2024

Effective date: August 29, 2024

Yanshee products provided by UBTECH ! We will explain to you in detail how we collect, use and store your personal information when you use Yanshee products, as well as the relevant rights you enjoy, through the Yanshee Product Privacy Policy (hereinafter referred to as "this Policy") . The key points are as follows:

a. UBTECH Robotics (hereinafter referred to as "we") in this policy refers to Shenzhen UBTECH Robotics Technology Co., Ltd., the service provider of Yanshee products. Its registered address is 22F, Building C1, Nanshan Zhiyuan, No. 1001 Xueyuan Avenue, Nanshan District, Shenzhen. Contact information: +86-400-6666-700.

Yanshee products in this policy refer to Yanshee application software and its corresponding smart terminals.

c. This policy applies to Yanshee users outside of mainland China. This product is not intended for children under 14 years old.

d. We will collect some of your personal information or sensitive personal information , such as location permissions, storage permissions, and microphone permissions , after obtaining your authorization and consent ; unless the collection is required in accordance with relevant laws and regulations, refusing to provide this information will only prevent you from using the relevant specific functions, but will not affect your normal use of other functions of Yanshee .

e. We will not transfer your personal information to any third party other than UBTECH unless you agree or it is required by relevant laws and regulations or by the competent authorities.

f. Unless you agree or it is required by relevant laws and regulations or the competent authorities, we will not obtain your personal information from any third party other than UBTECH.

g. You may access, correct, and delete your personal information through the methods listed in these terms, and you may also withdraw your consent, make complaints, and set other relevant privacy control functions.

If you want to know more detailed information, please read the relevant chapters according to the following index

1. How we collect and use your personal information

2. How do we use cookies and similar technologies?

3. How do we share, transfer, and disclose your personal information ?

4. How do we transfer your personal information globally ?

5. How do we protect your personal information?

6. How do we protect children ’s personal information?

7. How do we ensure that you exercise your personal rights?

8. How to update this policy

9. How to contact us

The purpose of this policy is to explain to you Yanshee 's rules for handling personal information, activities for handling personal information, how you manage personal information, and how we protect your personal information. We will try our best to use easy-to-understand words to explain to you one by one the types of personal information we collect and the corresponding purposes, so that you can understand the types of specific personal information we collect for a specific function, the reasons for use and the collection methods. We also use bold fonts to remind you of the clauses in this policy that may have a significant relationship with your legitimate interests. We strongly recommend that you carefully read and fully understand all the contents of this policy before installing and using our products for the first time, and make appropriate choices on your own. If you start using our Yanshee , it is deemed that you have fully and completely read and understood all the contents of this policy, and we will process and protect your personal information in accordance with the collection, use, storage and other rules agreed in this policy.

Related definitions: 

Campus customers : refers to individuals or organizations that register, log in, use the functions of this platform and obtain management permissions, including but not limited to schools , education and training institutions, government education institution managers, etc.; campus customers can use this product to carry out AI intelligent education and teaching tasks ( such as related programming education and training ) in their institutions, and invite and authorize individual users to become end users of the purchased products .

School Administrator: refers to an individual designated by a campus customer to manage the Yanshee products of the campus customer . The school administrator can be one person or multiple people .

Individual User/End User: refers to an individual user designated by a campus customer to use Yanshee products ( hereinafter referred to as " you " or "end user" ) . When a campus customer or school administrator decides that you use Yanshee products as an end user , you or your legal guardian may receive a notification and can make a choice . The campus customer or school administrator is responsible for obtaining the explicit consent of you and your legal guardian .

I. How do we collect and use your personal information?

Please be aware that Yanshee products are currently mainly aimed at campus customers such as schools or educational training institutions. If you are an end user of a campus customer, the campus customer is the controller of your personal data. The campus customer has the right to decide which end users use our products, and we process your data on behalf of the campus customer . Campus customers should ensure that they obtain the explicit consent of the end user and their guardian in advance in accordance with relevant laws and regulations, and have fully informed the end user and their guardian of the purpose, scope, use, protection measures and entrustment of us for processing of the relevant data collection . We will collect and process your personal information in accordance with this policy based on the decision of the campus customer and the relevant agreement between us and the campus customer. If you are not an end user of a campus customer, we will act as a data controller and collect and process your personal information in accordance with this policy.

The personal information we collect and use includes :

1. Obtaining mobile device-related permissions

(1) Connecting to control equipment

To help you control the machine through the App, after you authorize us to use the location permission (under the Android system, the Google framework is set to obtain location information before establishing a Bluetooth connection) and Bluetooth permission , the App will collect your location information for searching Bluetooth to connect to the machine . The location information is saved locally on the device and will not be uploaded to the cloud. You can turn off the location permission after successfully connecting to the robot . Please note that if you refuse to provide the above personal information, you will not be able to connect to the machine and experience the full product functions.

( 2 ) Configure network connection for the machine

If you use the App to configure the network for the machine, we will read your Wi-Fi information (SSID, Wi-Fi Mac address, Wi-Fi password), device SN information, and device Mac address with your authorization . This information is stored locally on the device and will not be uploaded to the cloud.

( 3 ) Creative creation

In order to provide you with the service of creating personal creations, including: saving photos or videos in my album to local, importing local audio in playback programming, when you use this service, you need to provide your storage permissions and media library permissions to access your local albums and local audio. If you refuse to provide the above permissions, you may not be able to use the personal creation service, but it will not affect your use of other functions .

(3) FPV service

In order to provide you with the service of opening the robot's perspective through FPV, when you use this service, the third-party software development kit Webrtc that it relies on needs to be initialized based on the camera permission declaration, but it will not apply for or use the camera permission of your device, and only call the robot camera connected to your device .

(4) Customized voice programming

In order to provide you with the service of recording during playback programming, you need to enable microphone permission when you use this service to record sound and enrich programming content. During programming, you can record voice or import voice files into the created programming file. This function requires corresponding recording permission or storage permission . If you refuse to provide relevant permissions, it will not affect the use of other functions of the product .

2 Fault operation and maintenance information

receive and record your common device information, fault information, and performance information based on your usage records during product installation and use in order to analyze the operation of our products for product maintenance and safety assurance. Relevant information may include the Yanshee robot 's hardware serial number , device model, software version, available storage or operating space, IP address information, and Yanshee robot's hardware parameters, firmware version, and system status information, which are used to diagnose and analyze hardware and software defects. The above information cannot be associated with personal identity and is generally not considered personal information .

II. How do we use cookies and similar technologies?

In order to make our services run properly and ensure that you have a smoother and easier experience, we sometimes place small data files called cookies on your computer, mobile communication terminal or machine device. Cookies are small data files that a website or mobile application saves on your computer, mobile communication terminal or machine device when you visit the website. It enables us to remember your operations and preferences (such as login name, interface language, setting preferences, etc.) over a period of time. We may collect and store relevant data about your visit to our website or mobile application through various technologies, so that we can identify you, save you the steps of repeatedly entering registration information, or help determine the security status of your account . These data files may be cookies, clickstream, web, and other local storage provided by your browser or associated applications (hereinafter collectively referred to as "cookies"), so no matter when you return to the App or browse the page, you do not have to re-enter or re-set the user settings. You can clear the cache in the corresponding settings of the browser or APP. Please understand that some of our services can only be achieved through the use of cookies.

III. How do we share, transfer, and disclose your personal information?

1. Sharing

Please be aware that some of the functional services of our products cannot be completed by us alone. In order to provide you with complete product functions and a good user experience, we may share or entrust other third-party service providers to process some of your personal information for certain functions. We will access the software development kit (SDK) provided by a third party to implement the relevant functions described in this privacy policy. These functions include providing us with data storage services, data processing, log analysis, etc. The purpose of our providing this information is to realize the core functions of our products and/or services. We will conduct strict security monitoring on the software tool development kit (SDK) that the service provider obtains information from to protect data security.

If we entrust other parties to process your personal information, we will sign a strict confidentiality agreement or data processing agreement with the company, organization or individual that accepts our entrustment to process your personal information, clearly specify the entrusted matters and the purpose, period, processing method, type of personal information to be processed, protection measures and the rights and obligations of both parties, and require them to process personal information only in accordance with our requirements, this Privacy Policy and related confidentiality and security measures. If the entrusted processor wants to change the purpose of processing personal information, the entrusted processor should ask for your authorization and consent again, otherwise the entrusted processor will bear the corresponding legal liability. If you refuse our entrusted processor to collect personal information necessary for providing services when providing services, you may be unable to use the services provided by the entrusted processor in the products and/or services .

currently use are as follows:

(1)    SDK name: Alibaba Cloud OSS

Purpose: Used to upload resource files to Alibaba Cloud and robot fault operation and maintenance

Collection method: Daily operations such as user uploading resources

Personal information collected: Resource files generated during program operation, robot failure operation and maintenance information

Company/Organization: Alibaba Cloud Computing Co., Ltd.

(2)    SDK Name: Webrtc

Purpose of use: For robot camera function (only declare camera permissions to complete initialization without collecting mobile terminal information)

Collection method: When the user uses the FPV function

Personal information collected: Image data from the robot’s camera (information is not uploaded to the cloud)

Company/Organization: Google

(3)    SDK Name: Blockly

Purpose: For Blockly programming

Collection method: None

Personal information collected: None

Company/Organization: Google

2 Transfer

We will not transfer your personal information to any third party other than UBTECH unless you agree or it is required by relevant laws and regulations or by the competent authorities .

3 Public

disclose your personal information publicly unless you agree or as required by relevant laws and regulations or authorized authorities .

IV. How do we transfer your personal information globally?

We process and back up personal information through our global operations and control facilities. Currently, we have servers in China, Poland, Singapore and other countries depending on our business expansion. For the purposes described in this Privacy Policy, the information generated by your use of Yanshee products is stored as follows

If we need to transfer personal information outside of your jurisdiction, whether to our affiliates or third-party service providers, we will comply with applicable laws. We implement unified security measures to ensure that all such transfers meet the requirements of local applicable data protection laws.

V. How do we protect your personal information?

1. Period of information storage

We will store your personal information in a secure manner, including local storage (such as using APP or machine equipment to cache data) and databases. In general, we will only store your personal information for the time necessary to provide services or under the conditions stipulated by laws, regulations and regulatory requirements. After the expiration of the period, we will delete or anonymize your personal information. When determining the retention period, we will consider various criteria, such as the type of products and services you request or provide to you, the nature and duration of your relationship with us, possible re-registration for our products or services, the impact of deleting personal information on the services we provide to you, the mandatory retention period required by law, and the statutory limitation period.

2. Technical support measures

We have classified and graded personal information according to its type and sensitivity, and have taken corresponding technical protection measures based on the classification and grading results, including but not limited to access control, de-identification, irreversible encrypted storage, and isolated storage; we have adopted technical measures such as desensitizing display and encrypted transmission when displaying and transmitting information to ensure the security of your personal information.

3 Organizational safeguard measures

We have set up a joint working group on data compliance, appointed a person in charge of personal information protection, and formulated management systems and process specifications related to personal information protection.. We conduct personal information protection impact assessments for data processing activities that have a significant impact on personal rights and interests, such as sensitive personal information processing and external sharing. At the same time, we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information, strictly control the scope of personnel who access personal information, require them to comply with confidentiality obligations and conduct audits, and those who violate their obligations will be punished according to regulations.

4 Security incident handling

account , password and other important personal information when using this product or service. We will also try our best to ensure the security of your personal information. If a personal information security incident unfortunately occurs, we will activate the emergency plan to prevent the damage of the security incident from expanding. At the same time, we will proactively report the handling of the personal information security incident in accordance with relevant laws and regulations and the requirements of the regulatory authorities. We will also inform you of the basic situation of the security incident and the disposal and remedial measures we will or have taken by means of App push notifications, emails/short messages, phone calls, etc. when necessary in accordance with the requirements of relevant laws and regulations. If it is difficult to inform you one by one, we will issue a warning through announcements and other means.

VI. How do we protect children ’s personal information?

Our products are not intended for use by children. If you are a parent or legal guardian and you believe that your child may have provided us with his or her personal information, please contact us to request deletion.

VII. How do we ensure that you exercise your personal rights

1. Control settings

We recognize that everyone has different concerns about personal information and their rights. Therefore, we provide some examples to illustrate the various personal information control options we provide for you to choose how to limit the collection, use, disclosure or processing of your personal information:

(1) On your phone, click "System Settings" - "Find the corresponding product and enter system permission management" to change the permission authorization;

Depending on the specific functions or services you use, you can view the authorization list of your device functions in the APP through "My" - "Settings" - "System Permission Management" in the application (due to different devices, the items that can be displayed on this page in different clients may be different). If you want to make changes to the device permissions, you can click the corresponding page button to guide you to the phone settings to make changes: 1) For Android devices, you can turn off the authorization of permissions such as camera, microphone, location information, etc. through the phone's "Settings" - "Apps" - "Permission Management"; 2) For iOS devices, you can turn off the authorization of permissions such as photos, microphone, camera, etc. through the phone's "Settings" - " Yanshee Products".

(2) In the App, click "My" - "Settings" - "Personal Information" to modify your personal information, including nickname, profile picture, etc.;

2. Your rights regarding your personal information

You have the right to request access to, correction, deletion of any personal information we hold about you, or obtain a copy of your personal information (hereinafter referred to as "Request"):

1. Right of access and inquiry

You have the right to access and query your personal information, except for exceptions stipulated by laws and regulations. If you want to exercise your right to access data, you can access it yourself in the following ways:

Check Blockly and read back the action files in "Icon in the upper left corner of the homepage → My Actions";

Check the photos or videos taken or recorded by the robot in "Icon in the upper left corner of the homepage → My Album" .

2. Right to rectification

You can modify the Blockly or replay action file by logging into the APP. The operation path is: "Icon in the upper left corner of the homepage → My Actions → Blockly or Replay Actions", click the corresponding action file to edit and modify it .

3. Right to Deletion

(1) If you need to close the usage record and last location information in your device, you can do so through “Icon in the upper left corner of the homepage → Settings → Clear cache” ;

( 2 ) You may request us to delete your personal information through "Contact Customer Service" in the following circumstances: 1) If our handling of personal information violates laws and regulations; 2) If we collect and use your personal information without your consent; 3) If our handling of personal information violates the agreement with you;

4) If we terminate our services and operations.

We will evaluate your deletion request and, if it meets the relevant regulations, we will take appropriate steps, including technical means, to handle it. If we decide to respond to your deletion request, we will also notify the partners or third parties who obtained your personal information from us and request them to delete it in a timely manner, unless otherwise provided by laws and regulations, or these partners obtain your independent authorization.

4. Withdrawal of consent

You can withdraw your consent by submitting a request, including the collection, use and/or disclosure of your personal information in our possession or control. We will provide you with a notice of withdrawal of consent when we share, transfer or publicly disclose your personal information. Please understand that each business function requires some basic personal information to be completed. When you withdraw your consent or authorization, we will no longer be able to provide you with the services corresponding to the withdrawal of consent or authorization, and will no longer process your corresponding personal information . However, your decision to withdraw your consent or authorization will not affect the previous processing of personal information based on your authorization.

You can withdraw your consent to this Privacy Policy through "Settings → Personal Information Protection Policy → Withdraw" . Please note that your withdrawal of consent will lead to certain legal consequences. Depending on the scope of information you authorize us to process, this may result in you not being able to enjoy certain features or services of Yanshee . You can view the list of permissions you have authorized to Yanshee App through "Mobile System Settings → Privacy → Permission Management" (depending on the device, the items that can be displayed on this page on different devices may vary). If you want to make changes to the device permissions, just click on the corresponding permission to modify it .

3 Responding to your above requests

If you are unable to complete your request through the above methods, or you believe that Yanshee has violated any laws, regulations or the provisions of this policy, you can contact us through the contact information provided in this policy. In order to protect the security of your personal information, you need to submit a written application through our dedicated request channel and provide sufficient information so that we can verify your identity and ensure that the requester is you or a legally authorized person. We will respond to your request within 30 days after receiving your feedback and verifying your identity .

In principle, we do not charge any fees for your reasonable requests, but we will charge a certain cost for repeated requests that exceed reasonable limits. We have the right to refuse to process meaningless/entangled repeated requests, requests that infringe the legitimate rights of others, extremely unrealistic requests, requests that require disproportionate technical work, and requests that do not need to be met according to local laws, information that has been made public, and information subject to confidentiality restrictions. If we believe that certain aspects of a request to delete or access personal information may result in our inability to legally apply the data for the aforementioned anti-fraud and security purposes, we may also refuse it .

VIII. How to update this policy

The purpose of this policy is to explain to you in detail Yanshee 's personal information processing rules and processing activities. As product features, services or organizational environments change, we reserve the right to update or modify this policy in a timely manner. If such changes result in a substantial reduction in your rights under this policy (i.e., "significant changes"), we will send you a change notification through different channels, including but not limited to announcement pop-ups, website announcements, private message notifications, etc.

Major changes referred to in this policy include but are not limited to:

(1) There are major changes in our product functions or services, such as the purpose of processing personal information, the type of personal information processed, the way personal information is used, etc.;

(2) The main objects of sharing, transfer or public disclosure of personal information have changed;

(3) There are significant changes in your rights to participate in the processing of personal information and how you exercise them;

(4) Our responsible department for handling personal information protection, contact information and complaint channels have changed;

(5) Major changes occur in our ownership structure, organizational structure, etc., such as changes in ownership caused by business adjustments, bankruptcy, mergers and acquisitions, etc.;

(6) When the personal information security impact assessment report indicates that there is a high risk;

When our products or services cease operating, we will make announcements or push notifications one by one in accordance with relevant laws and regulations, and protect your legal rights and interests in accordance with the law. Unless otherwise provided by laws, regulations or regulatory requirements, we will promptly stop collecting your personal information and delete or anonymize the relevant personal information.

IX. How to contact us

We have assigned personnel specifically responsible for personal information protection. If you have any questions about this privacy policy, or have any complaints or opinions about the handling of your personal information, you can give us feedback through the APP settings interface "About → Contact Customer Service". You can also contact us in the following ways:

Tel: +86-400-6666-700 (Monday to Friday, Beijing time: 9:00-18:30)

Email: ucare@ubtrobot.com

Office address: 22F, Building C1, Nanshan Zhiyuan, No. 1001 Xueyuan Road, Nanshan District, Shenzhen

We will respond to you within 30 days . If you are not satisfied with our response, especially if our personal information processing behavior has damaged your legal rights and interests, you can also file a complaint or report to the competent regulatory authority, or file a lawsuit with the court with jurisdiction over our place of residence.